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Page 3: Complaining.
The fine art of complaining is something that us British aren't very good at. We would rather moan to our co-workers about poor service than complain directly and we are certainly not attracted to the unpleasant task of drawing attention to ourselves by complaining. At Money Surgery we don't suggest that you seek compensation for every trip you ever had or every luke warm burger you've eaten but if you can stand back from a situation and think "I was genuinely unfairly treated, I deserve reasonable compensation", then you have every right to pursue a complaint.
We recommend that if you bought prepackaged food that was unsatisfactory then you ought to consider complaining. We at the Surgery have experienced cases of un-crisp potato crisps and frozen peas that contained an "alien" object. The purchaser wrote to the address supplied on the packaging and got small but reasonable compensation. These situations were genuine. They incensed the purchaser and they deserved the small amount of compensation that they received. However, we should bear in mind that it is the banking industry that attracts the most complaints.
The nice people at the Financial Services Authority (FSA) say that "people are often reluctant to complain and that we need to complain more effectively. Don't give up at the first attempt and remember that firms need feedback from customers". Apparently, of the people who make a complaint, less than half are happy with the outcome. Of those that are unhappy, 90 percent give up and don't take it any further. At Money Surgery we have used techniques that turn the tables in your favour if you have a genuine complaint.
This is how you get what YOU want:
At Money Surgery, we advocate shops as the best way to buy goods. The art of complaining was meant to be played out on the retail outlet stage not down a telephone or through frustrated e-mails. Many people who have tried taking goods back to stores find the process quick and satisfying, whether due to faulty or unwanted items. Also, the goods can be examined or tried on before purchasing. All internet retailers rely on postal delivery in the same way as mail-order companies. Sometimes what you get isn't what you asked for or were expecting and the return postage can cost 20% of the items value.
Please refer to our Contacts page for excellent consumer advice and people to talk to if your retailer is being stubborn.
Copyright 2000 - 2007 ©Kevin Anthony Jones. All rights reserved.